![]() The toilet had a disgusting stain in the bottom and scum around the water line. There was pink mold/mildew all around the inside of the shower. As soon as I sat down on the ottoman, I spotted a piece of candy near the foot of the bed. Went to put some bottles of water in the fridge and there was a Hot Pockets in there from a previous guest. ![]() Your satisfaction is of utmost importance to us, and we assure you that we will take all necessary steps to address the concerns you have raised.Īfter seeing so many reviews about how clean this property was, I was pretty surprised when we checked into our room. We would like to extend our sincere apologies once again, and we genuinely hope that you will give us another opportunity to serve you better in the future. Your feedback will certainly assist us in identifying the areas where we can make immediate improvements to ensure a more comfortable and enjoyable experience for our guests. At our hotel, we are committed to continuous improvement, and we are constantly working to enhance our facilities and services to meet and exceed our guests' expectations. We strive to offer exceptional service and a pleasant stay for all our guests, and it is disheartening to learn that we did not meet your expectations on this occasion. We apologize for any inconvenience or discomfort you encountered during your time with us. However, we are truly sorry to hear that your stay fell short of your expectations. We appreciate all comments, both positive and negative, as they help us identify areas of improvement and provide better experiences for our guests. Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Hilton Grand Vacations Club on the Las Vegas Strip.Hotels near Northwestern Michigan College.Hotels near Grand Traverse Natural Education Reserve.Hotels near World's Largest Cherry Pie Pan.Hotels near Blue Lakes By the Bay Transportation. ![]()
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